RETURN IN PHYSICAL STORE
You can go to any of our stores and we will manage your return there.
The only thing you have to bring is your order number and your ID or that of the person who carries it on your behalf.
The only thing you have to bring is your order number and your ID or that of the person who carries it on your behalf.
Right there, you can decide
(i) If you want to take a look at what we have and exchange it for another product
(ii) If you want to return it and obtain a refund to the same payment method with which you made the order.
If you choose to return it, the refund will be made by us within a maximum period of 48 working hours , and once we do it, you will see it reflected in your bank account within a maximum period of 10 days.
Our stores in Madrid :
- Calle Professor Waksman, 11, Madrid .
Telephone: +34 918 684 615
Monday to Friday: 10:30 a.m. - 2:30 p.m. and 5:30 p.m. - 8:30 p.m.
Saturday: 11.00 - 14.00. Sunday closed.
Telephone: +34 918 684 615
Monday to Friday: 10:30 a.m. - 2:30 p.m. and 5:30 p.m. - 8:30 p.m.
Saturday: 11.00 - 14.00. Sunday closed.
- Calle Zurbano 72, Madrid .
Telephone: +34 913 195 881
Monday to Friday: 10:30 a.m. - 2:30 p.m. and 5:30 p.m. - 8:30 p.m.
Saturday: 11.00 - 14.00. Sunday closed.
Telephone: +34 913 195 881
Monday to Friday: 10:30 a.m. - 2:30 p.m. and 5:30 p.m. - 8:30 p.m.
Saturday: 11.00 - 14.00. Sunday closed.