Legal bases of the Erborian DRAW
1. Organizer
The organization and management of the sweepstakes is the responsibility of MUSCARI COLLECTION SL, with registered address at C/ Profesor Waksman, 11 (28036) Madrid, Spain; and tax identification number B09742925.
2. Participants
The sweepstakes is open to all adults who meet the requirements specified in the Instagram post. Employees of the organizer and their family members are not eligible to participate.
3. Mechanics of the draw
To participate in the draw, participants must follow these instructions:
- Complete the sentence in the comments: “What makes Christmas special is…”
- Mention your favorite skincare partner
- Follow the two organizing accounts: @muscaricollection and @erborian_spain
4. Participation period
The entry period for the drawing begins on December 18, 2024, and ends on December 26, 2024, at 8:00 PM. Entries received after this deadline will not be considered for the drawing.
5. Prize
There are two raffle prizes that will consist of:
- CC CRÈME + SKIN THERAPY KIT / 1 LOOK MUSCARI
- KIT BB CRÈME + SUPER BB CONCEALER / 1 LOOK MUSCARI
The prize is personal and non-transferable and cannot be exchanged for cash.
6. Selection of the winner
The winners will be randomly selected by the organizer through the WASK Inc. or Rafflys (AppSorteos) platforms from among all eligible participants. The winners will be announced on December 26, 2024, at 8:00 PM, in the same Instagram post and via stories .
7. Communication with the winner and delivery of the prize
Winners may contact the Company within 7 days of the date announced on the brand's social media profile. If no such contact is made within the stipulated period, the raffle will be declared empty or another winner will be selected, depending on preference.
The prize will be delivered free of charge within the Iberian Peninsula. In other geographic areas, shipping costs will be borne by the winner.
Winners will be residents of Spain (including the Balearic and Canary Islands).
8. Processing of personal data
The personal data provided by participants will be processed by the organizer in accordance with applicable personal data protection regulations.
9. Modifications and cancellation of the draw
The organizer reserves the right to make changes to these legal terms and conditions at any time, provided they do not harm the rights of participants. The organizer also reserves the right to cancel or postpone the drawing in the event of force majeure or unforeseen circumstances that make it necessary.
10. Responsibility
The organizer is not responsible for any damages, losses, or injuries that participants may suffer during the sweepstakes or as a result of their participation. Likewise, the organizer is not responsible for the improper or fraudulent use of the prizes by the winners.
11. Acceptance of the legal bases
Participation in the sweepstakes implies full and unreserved acceptance of these legal terms and conditions. Failure to comply with any of the rules or requirements established in these legal terms and conditions will result in the participant's exclusion from the sweepstakes.
DO YOU HAVE QUESTIONS?
Contact us!
Our customer service is available from Monday to Friday from 10:00 a.m. to 2:00 p.m.
Remember to contact us only through one of the communication channels we have to speed up our response time and not saturate the service (Chat, Email, Instagram...). It is important that if you have already contacted us and we have not yet answered (be patient, we will) do not write again, otherwise the system will unify it and you will return to the beginning of the queue.
Communication channels
Email
This is the fastest way to respond, so if you have any problems, we recommend that you write to us by email.
Write to us at hola@muscaricollection.es and we will try to respond to you as soon as possible within a maximum period of 24/48 business hours .
If you do not receive a response within this period, please check your " Spam" inbox or "Promotions" folder as our email has probably been left there.
Phone
You can call +34 660 25 89 21 from Monday to Friday from 10:00 a.m. to 2:00 p.m.
This service will not be available every day, since being a small team there are days when we are out of the office, for photo sessions, meetings with the factory, etc.
In this case, we recommend that you write us an email with your query and we will respond within 24/48 business hours.
Contact us!
Chat
We have a live chat available in the right corner of the screen.
If we do not have an agent available when you write to us, we will receive an email and reply within 24/48 business hours.
Instagram
For general questions that don't require a rush, you can contact us on Instagram and we will respond as soon as possible.