Do you have any questions?
Contact us!
Our customer service is available from Monday to Friday from 10:00 a.m. to 2:00 p.m.
Please remember to contact us only through one of the communication channels we have to speed up our response time and not saturate the service (Chat, Email, Instagram...). It is important that if you have already contacted us and we have not yet answered (be patient, we will), do not write again, otherwise the system will unify it and you will return to the beginning of the queue.
Communication channels
Email
This is the channel through which we respond the fastest, so if you have an issue we recommend that you write to us through this medium.
Write to us at hola@muscaricollection.es and we will try to respond to you as soon as possible within a maximum period of 24/48 business hours .
If you do not receive a response within this period, please check your " Spam" inbox or "Promotions" folder as our email has probably been left there.
Phone
You can call +34 660 25 89 21 from Monday to Friday from 10:00 to 14:00.
This service will not be available every day, since being a small team, there are days when we are out of the office , for photo sessions, meetings with the factory, etc.
In this case, we recommend that you write us an email with your query and we will respond within 24/48 business hours.
Contact us!
Chat
We have a live chat available which you can access in the right corner of the screen.
If at the time you write to us, no agent is available, we will receive an email and we will respond within 24/48 business hours.
Instagram
For general questions that don't require much attention, you can contact us on Instagram and we will get back to you as soon as possible.