- Shipments will arrive within 48-72 business hours after order confirmation. If your order is placed outside of business hours or on weekends or holidays, we will process it the next business day.

- Shipping is FREE for orders over €69. For orders under €69, shipping is €4.95.

**Orders placed during peak periods such as Black Friday or Christmas may take a little longer than usual**

- Shipments will arrive to you within a period of 3 to 5 business days from the confirmation of the order. If the order is placed outside of business hours or during weekends or holidays, we will prepare it on the next working day.

- Shipping is FREE for orders over €150 . For orders under €150, shipping costs are €5.95.

**Orders placed during high demand periods such as Black Friday or Christmas may take a little longer than usual**

- Shipments will arrive within 3 to 5 business days from shipping confirmation.

- Shipping is FREE for orders over €150 . For orders under €150, shipping costs are €8.95 .

* Important : For all shipments to the Canary Islands, it is necessary that you send us an email to hola@muscaricollection.es before placing the order indicating your ID so that we can include it in the invoice in order to carry out customs procedures.

**Orders placed during high demand periods such as Black Friday or Christmas may take a little longer than usual**

- Shipments will arrive within 48-72 business hours from the confirmation of the order. If the order is placed outside of business hours or during weekends or holidays, we will prepare it on the next business day.

- Shipping costs will be €8.50.

**Orders placed during high demand periods such as Black Friday or Christmas may take a little longer than usual**

- Depending on the destination country, the period is between 7 and 10 working days . If the order is placed outside of business hours or during weekends or holidays, we will prepare it on the next working day.

- Shipping costs will be €10.

**Orders placed during high demand periods such as Black Friday or Christmas may take a little longer than usual**

Once the purchase is made, the order automatically goes to the preparation area . If the package is not yet in the possession of the transport company, the cancellation fee is €1.5.

If the item is already prepared and the transport company has it, it must be done as a normal return, with the customer assuming the transport costs.

If you are not home when your order arrives, the courier company will contact you at the phone number or email address you provided to attempt delivery.

If they are unable to contact you , they will attempt to deliver it 2 more times and if not, the courier company will proceed:

• Deposit it at the office closest to your home.
• Return the package to our warehouse. In the latter case, once we receive the merchandise, we will contact you to determine what happened.

We will not be responsible for the cost of shipments where the package could not be delivered due to a contact number not being provided or being incorrect and not being at the address, due to a delivery address being provided with incorrect or incorrect information, due to a failure to contact the courier company for a second pickup, or due to a failure to complete customs clearance and pay the corresponding tax.

If packages are returned to our warehouse, we will not be responsible for a second shipment, unless it was due to an incident on the part of the post office.

Check the tracking as there may be an incident with the delivery. Write to us at hola@muscaricollection.es and we will give you the necessary support to resolve it within 24 hours.

In these cases, it is normal that the concierge or a neighbor has collected it. Please check with them or write to us at hola@muscaricollection.es so that we can send you the delivery certificate.