At MUSCARI we make an effort to review each order and each item sent, if exceptionally you have received an item different from the one purchased or the item is defective, or we ask that you please notify us by email at devoluciones@muscaricollection.es so that it remains written proof within 48 hours of receiving the package, attaching an image of the defect or damage.
Returns will not be accepted on used or manipulated products.
At that time, we will tell you how to make the change and we will send you the product in perfect condition as soon as possible, if we have stock. If there is no stock available, you can exchange it for another product or request a return and we will take care of the shipping costs.