Peninsula (24/48h): free for orders over €59. Otherwise it will cost €4.95

Balearic Islands (48/72h): free for orders over €149. Otherwise it will cost €5.95

Canary Islands (3 to 5 working days): free for orders over €149. Otherwise, it will cost €8.95

Portugal (24/48h): €8.50

Europe (3 to 5 working days): €10

For more information, please see our shipping section.

If your order has been lost or is being delayed, please contact our customer service at hola@muscaricollection.es

Once an order has been delivered to the correct address, MUSCARI is not responsible for stolen or lost packages.

You can see all the information about exchanges and returns here.

Once the purchase is made, the order automatically goes to the preparation area . If the package is not yet in the possession of the transport company, the cancellation fee is €1.5.

If the item is already prepared and the transport company has it, it must be done as a normal return, with the customer assuming the transport costs.

If you have made a mistake when entering any information or you want to change it, you can write to us at hola@muscaricollection.es so that we can modify it as long as the order has not been prepared.

After making your purchase you will receive an “Order Confirmation” email.

As soon as we have it ready, you will receive an email indicating that your order is ready and with the tracking link.

If you have any questions, we recommend that you write to us at hola@muscaricollection.es

At MUSCARI we make an effort to review each order and each item sent, if exceptionally you have received an item different from the one purchased or the item is defective, or we ask that you please notify us by email at devoluciones@muscaricollection.es so that it remains written proof within 48 hours of receiving the package, attaching an image of the defect or damage.

Returns will not be accepted on used or manipulated products.

At that time, we will tell you how to make the change and we will send you the product in perfect condition as soon as possible, if we have stock. If there is no stock available, you can exchange it for another product or request a return and we will take care of the shipping costs.

You will find the washing instructions on the product sheet and on the label inside the garment.

You can find tips on how to care for your MUSCARI garments on our blog

You can check the size equivalence here but we recommend checking the measurements and fit of each item on the product sheet to be 100% sure.

In addition, we have a size recommendation tool for each product, but if you still have doubts, you can send us your measurements and we will recommend the size that best suits you. You can do this through our chat or by sending an email to hola@muscaricollection.es

For any out-of-stock product, if you want us to notify you when it is back in stock, you can subscribe to the "let me know if there is a size" alert on the same product page, selecting your out-of-stock size and indicating your email. This way you will be one of the first to know!

If you can't access your account and can't recover your password, don't worry! Write us an email at hola@muscaricollection.es with your name and the email you used to log in and we will reactivate it for you.

If you require an invoice, please ensure that the billing information is correct before completing the order as it is not possible to modify it.

In the order confirmation email you have the option to download the invoice.

If you have not received the email or have lost it, you can write to us at hola@muscaricollection.es and we will send it to you.

Of course! All you have to do is sign up for our Newsletter and you will get a 5% discount on your first online purchase. You will be the first to have priority access to our collections and private sales.

We send the welcome discount code by email, if you have not received it, check your spam folder as sometimes they stay there.

The code that is generated is unique for each client, so it is important to locate the email when we send it.

If you still don't receive it, contact us at hola @muscaricollection.es and we'll see what happens.

The code must be entered manually to be applied to the order. It cannot be used on sale items or in combination with another discount code.

Your welcome code may not be working for several reasons:

1. Discounts are not cumulative, so if you try to apply it to a discounted item, it won't work.

2. The welcome code can be used only once.

If it is none of these options, send us the code by email and we will review it within 24 hours.