Doesn't it convince you? No problem, you have 15 calendar days from when you receive the order to make the return.

If your order has a pre-sale product, and the return period has passed, please contact us at the following e-mail devoluciones@muscaricollection.es

Exchanges and returns of jewelry are not allowed for hygiene reasons (unless the product is defective) or garments without tags, used and/or washed or in poor condition. In the event that an item is returned in poor condition or used, Muscari reserves the right to not accept the return.

Once we receive the package, we will proceed to refund you to the same payment method within a period of approximately 72 business hours.

Los productos catalogados como archivo que aparecen en la categoría SPECIAL PRICES no admiten reembolso, únicamente cambio de talla si hay stock disponible.

En el caso de que no haya stock, lamentamos mucho no poder realizar la devolución del producto.

For returns outside of 14 days and up to 30 days after receiving the garment, you can request a coupon with the value of the garments to be returned.

Muscari Collection reserves the right to reject returns sent after the established deadline, or garments that are not in the same conditions in which they were received. In this case, the products will be sent back to the recipient with postage due and no refund will be issued.

Everything you buy on the web you can choose between:

• Exchange for another garment: Write us an email to devoluciones@muscaricollection.es and we will tell you how to proceed.
• Wallet for the website (remember that we will also give you an additional 10%): A discount code will be generated for the amount of the product + 10% that you can apply to any of your online purchases. (Not valid for physical stores)
• Refund to the same payment method: You will receive your refund on the same card you used for the order, this process can take from 1 week to 10 days.

*If the product you want to return was purchased in the physical store, remember that it can only be exchanged for a voucher without expiration or another product, we do not issue a refund*

Returns can only be made in our physical store on Professor Waksman Street, 11. (Madrid)

To do this, it is essential to process the return from our returns portal and at the time of return present the email that you receive after validating it.

You must validate the return in our returns portal and you will receive delivery instructions by email.

• Office delivery:
  Spain and Portugal: €4.50
  Balearic Islands: €5.50

• Home pickup:
  Spain and Portugal: €5.50
  Balearic Islands: €6.50
  

You must access the portal and process the return using the "Do it Yourself" method.

Unfortunately, we do not have collection services for international shipments, so to return for a refund, you must send the products to us yourself to the following address:

MUSCARI

11 Professor Waksman Street.
28036 Madrid
(+34) 918 684 615

The refund will be reflected in your account within approximately 15 business days from the date on which the returned item arrives at our offices.

Please keep in mind that shipping costs collected during the order placement will not be refundable in any case, as well as taxes or customs derived from shipping. If we have to assume any of these expenses when receiving your package, we will deduct it from the refund.

Once you have delivered your package, it may take up to a week to arrive at the store.

Once we receive it, the quality control will be carried out and we will make the refund within 24/48 business hours.

Once we do it, you will receive a notification and the refund will be reflected in your bank account within 72 business hours . If you have paid with Paypal, this period can be extended up to 10 days.

**In periods of high demand such as Christmas and Black Friday this period may increase**

If you have selected store credit in error, or refund to the same payment method in error, we may modify it if you notify us before issuing the refund.

Once you receive notification that your refund has been made, it will not be possible to modify it.

1. You must enter our portal with your order number and your email.

2. In the portal you must select Exchange and choose the item you want to receive:

• In the event that it is a size change , at the end of the process you would receive a link to pay the shipping costs .
• In the event that it is a cheaper product, a code is generated with the difference for you to use on your next purchase.
• In the event that you choose a more expensive product, at the end of the process you would receive a link to pay the shipping costs + the price difference.

3. Once you finish the process and make the payment if necessary, a new order will be generated with a return delivery method, that is, at the same time that they give you the new size, you deliver the package to be returned with a label that the delivery man carries.

In the first change, we are responsible for one shipment and the customer for the other (€4.95). In the second change, the customer would have to pay the total shipping costs.

We will send you the product as soon as possible and you will receive an email with the information necessary for the exchange.

*This modality is only available for the Peninsula, the Balearic Islands and Portugal. Changes from the Canary Islands or outside Spain are not available)

We will refund the amount of the item you exchange or return and you will have to make a new purchase of the item you want.