Not convinced? No problem, you have 15 calendar days from receiving the order to make the return.

If your order has a pre-sale product, and the return period has passed, contact us at the following email devoluciones@muscaricollection.es

Changes and returns of jewelry are not accepted for hygiene reasons (unless the product is defective) as well as garments without labels, used and/or washed or in poor condition. In the event that an item is returned in poor condition or used, Muscari reserves the right to not accept the return.

1. Once your package has been delivered, it may take up to a week to arrive at the warehouse for quality control.

2. Our warehouse carries out this check every Tuesday, Wednesday and Thursday , so if your return has been received on a Friday, you will receive your refund between Tuesday and Wednesday.

3. Once we do this, you will receive a notification and the refund will appear in your bank account within 72 hours. working days. If you have paid with Paypal, this period may be extended up to 10 days.

**During periods of high demand such as Christmas and Black Friday this period may increase**

For returns outside the 15 days and up to 30 days after receiving the item, you can request a gift card with the value of the items to be returned. This coupon will only be valid for use in online purchases .

We also offer you the option of changing the size within this exceptional period. However, in this case you would have to pay for both shipments, which would be €6.95.

Muscari Collection reserves the right to refuse returns sent after the specified deadline, or items that are not in the same condition as when they were received. In this case, the products will be sent back to the recipient at their expense, and no refund will be issued.

You can choose between:

• Exchange for another item: At the same time that the new order is delivered to you, you must hand over the package to be returned.

• Gift card for the website: (remember that we will also give you an additional 10%): A gift card will be generated for the amount of the product + 10% that you can apply to any of your online purchases.

• Refund to the same payment method: You will receive your refund on the same card you used for the order, this process can take from 1 week to 10 days.

Returns can only be made at our physical store located at 11 Profesor Waksman Street. (Madrid)

To do this, it is essential to process the return from our returns portal and at the time of the return present the email that you receive after validating it.

You must validate the return on our returns portal and you will receive delivery instructions by email.

• Delivery at SEUR office:
  Spain and Portugal: €4.95
  Balearic Islands: €5.95

**You can check your nearest office here**

• Home collection by Correos Express:
  Spain and Portugal: €5.95
  Balearic Islands: €6.95
  
  

You must access the portal and process the return using the "Do it Yourself" method.

Unfortunately, we do not have collection services for shipments to the Canary Islands, so you will have to send the products yourself to the following address:

MUSCARI

Professor Waksman Street, 11.
28036 Madrid
(+34) 918 684 615

The refund will be reflected in your account within approximately 15 working days from the date on which the returned item arrives at our offices.

Please note that shipping costs incurred during the order process will not be refundable under any circumstances, as well as taxes or customs charges arising from the shipment. If we have to assume any of these costs upon receiving your package, we will deduct them from the refund.

You have the option to choose the carrier we have a contract with in your country, or send it yourself.

To do this, you must access the portal and process the return using the "Do it Yourself" method.

Unfortunately, we do not have collection services for shipments to the Canary Islands, so you will have to send the products yourself to the following address:

MUSCARI

Professor Waksman Street, 11.
28036 Madrid
(+34) 918 684 615

The refund will be reflected in your account within approximately 15 working days from the date on which the returned item arrives at our offices.

Please note that shipping costs incurred during the order process will not be refundable under any circumstances, as well as taxes or customs arising from the shipment. If we have to assume any of these costs upon receiving your package, we will deduct them from the refund.

1. You must enter our portal with your order number and your email.

2. In the portal you must select Exchange and choose the item you want to receive:

• In the event that it is a size change , at the end of the process you would receive a link to pay the shipping costs .
• In the event that it is a cheaper product, a code is generated with the difference for you to use on your next purchase.
• In the event that you choose a more expensive product, at the end of the process you would receive a link to pay the shipping costs + the price difference.

3. Once you finish the process and make the payment if necessary, a new order will be generated with a return delivery method, that is, at the same time that they give you the new size, you deliver the package to be returned with a label that the delivery man carries.

In the first change, we are responsible for one shipment and the customer for the other (€4.95). In the second change, the customer would have to pay the total shipping costs.

We will send you the product as soon as possible and you will receive an email with the information necessary for the exchange.

*This modality is only available for the Peninsula, the Balearic Islands and Portugal. Changes from the Canary Islands or outside Spain are not available)

We will refund the amount of the item you are exchanging or returning and you will have to make a new purchase of the item you want.

Remember that returns and exchanges can only be made in our physical store on Profesor Waksman Street, 11. (Madrid)

If you have received a defective item, you must notify us by email at devoluciones@muscaricollection.es within 48 working hours.

Returns will not be accepted on used or manipulated products.

At that time, we will tell you how to make the exchange and we will send you the product in perfect condition as soon as possible, if we have stock. If there is no stock available, you can exchange it for another product or request a return and we will cover the shipping costs.

**In the event that you process a return due to defects without writing beforehand, it is possible that when we review it, it will not be considered a defect. In that case, we will charge you the shipping costs**