OUTLET CONDITIONS
But before buying... We recommend that you read the conditions and return policy very carefully:
IMPORTANT: Outlet garments DO NOT accept returns or size changes. They are highly discounted products in which we barely have margin, and we cannot assume the extra cost of returns/exchanges. This only affects outlet products.
What can you find at the outlet?
Garments from previous collections, and garments that have some small defect, barely noticeable but that we do not consider suitable for online sale at full price .
Shipping costs :
Shipping costs are:
- €4.95 on the peninsula
- €5.95 in the Balearic Islands
- €8.95 in the Canary Islands
From today 05/27 at 12:00 until tomorrow 05/28 at the same time, on the website you will only be able to find the products from the outlet. The current collection will be disabled during this time.
If you have any questions, we are at your disposal through Instagram or our email: hola@muscaricollection.es
Tomorrow starting at 12.00 we will return to normal, and you will be able to find the entire current collection again at its normal price:)
DO YOU HAVE QUESTIONS?
Contact us!
Our customer service is available from Monday to Friday from 10:00 a.m. to 2:00 p.m.
Remember to contact us only through one of the communication channels we have to speed up our response time and not saturate the service (Chat, Email, Instagram...). It is important that if you have already contacted us and we have not yet answered (be patient, we will) do not write again, otherwise the system will unify it and you will return to the beginning of the queue.
Communication channels
Email
This is the fastest way to respond, so if you have any problems, we recommend that you write to us by email.
Write to us at hola@muscaricollection.es and we will try to respond to you as soon as possible within a maximum period of 24/48 business hours .
If you do not receive a response within this period, please check your " Spam" inbox or "Promotions" folder as our email has probably been left there.
Phone
You can call +34 660 25 89 21 from Monday to Friday from 10:00 a.m. to 2:00 p.m.
This service will not be available every day, since being a small team there are days when we are out of the office, for photo sessions, meetings with the factory, etc.
In this case, we recommend that you write us an email with your query and we will respond within 24/48 business hours.
Contact us!
Chat
We have a live chat available in the right corner of the screen.
If we do not have an agent available when you write to us, we will receive an email and reply within 24/48 business hours.
Instagram
For general questions that don't require a rush, you can contact us on Instagram and we will respond as soon as possible.