Cookies policy
1. What are cookies?
This website uses cookies and/or similar technologies that store and retrieve information when you browse. In general, these technologies can serve very different purposes, such as, for example, recognizing you as a user, obtaining information about your browsing habits, or customizing the way in which the content is displayed.
The specific uses we make of these technologies are described below:
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TYPES OF COOKIES | |
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ACCORDING TO THE ENTITY THAT MANAGES THEM |
own cookies | They are those that are collected by us to provide the requested service. |
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Third party cookies | They are those that are collected and managed by a third party, these cannot be considered their own. |
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ACCORDING TO THE PERIOD OF TIME THAT THEY REMAIN ACTIVATED |
session cookies | They are those designed to collect and store data while you access our website. They are used to store information that needs to be kept for the provision of the requested service on a single occasion (for example, a list of products purchased) and disappear at the end of the session. |
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persistent cookies | They are those in which the data is still stored in the terminal and can be accessed and processed during a period defined by us or by third parties, and which can range from a few minutes to several years. |
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technical cookies | They are those that, treated by us or, where appropriate by third parties, allow you to navigate through our website. |
| ACCORDING TO ITS PURPOSE | Personalization cookies | They are those that allow you to remember information so that you can access the service with certain characteristics that can differentiate your experience from that of other users, such as, for example, the language, the number of results to display when you perform a search, etc. |
| Analysis cookies | They are those that, processed by us or by third parties, allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use made by users of the service offered. For this, your navigation on our website is analyzed in order to improve the offer of products or services that we offer you. | |
| Behavioral advertising cookies | They are those that, processed by us or by third parties, allow us to analyze your browsing habits on the Internet so that we can show you advertising related to your browsing profile. |
2. What types of cookies are used on this website? Who uses cookies?
| TYPES OF COOKIES | ||||
| Own Cookies | Third party cookies | session cookies | persistent cookies | |
| technical cookies | x | x | x | |
| Personalization cookies | x | x | x | |
| Analysis cookies | x | x | x | |
| advertising cookies | x | x | x | |
| Behavioral advertising cookies | x | x | x |
In the case of Google Analytics cookies, this company stores cookies on servers located in the United States and undertakes not to share them with third parties, except in cases where it is necessary for the operation of the system or when the law requires such effect. According to Google, it does not store your IP address. Google Inc. is a company adhered to the Safe Harbor Agreement that guarantees that all data transferred will be treated with a level of protection in accordance with European regulations.
You can consult detailed information in this regard at this link. If you want information about the use that Google gives to cookies, we attach this other link.
You can allow or block cookies, as well as delete your browsing data (including cookies) from the browser you use. Consult the options and instructions offered by your browser for this.
Below we provide you with the links of various browsers, through which you can make said configuration:
- Firefox from here: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
- Chrome from here: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
- Explorer from here: http://windows.microsoft.com/es-es/internet-explorer/delete-manage-cookies#ie=ie-10
- Safari from here: https://support.apple.com/kb/ph17191?locale=es_ES
Keep in mind that if you accept third-party cookies, you must delete them from the browser options.
Neither this website nor its legal representatives are responsible for the content or the veracity of the privacy policies that the third parties mentioned in this cookie policy may have.
Web browsers are the tools in charge of storing cookies and from this place you must make your right to eliminate or deactivate them.
Neither this website nor its legal representatives can guarantee the correct or incorrect handling of cookies by said browsers.
Do not worry, if you have any questions or queries about this cookie policy you can contact us through the contact section or by sending us an email to hola@muscaricollection.es
DO YOU HAVE QUESTIONS?
Contact us!
Our customer service is available from Monday to Friday from 10:00 a.m. to 2:00 p.m.
Remember to contact us only through one of the communication channels we have to speed up our response time and not saturate the service (Chat, Email, Instagram...). It is important that if you have already contacted us and we have not yet answered (be patient, we will) do not write again, otherwise the system will unify it and you will return to the beginning of the queue.
Communication channels
Email
This is the fastest way to respond, so if you have any problems, we recommend that you write to us by email.
Write to us at hola@muscaricollection.es and we will try to respond to you as soon as possible within a maximum period of 24/48 business hours .
If you do not receive a response within this period, please check your " Spam" inbox or "Promotions" folder as our email has probably been left there.
Phone
You can call +34 660 25 89 21 from Monday to Friday from 10:00 a.m. to 2:00 p.m.
This service will not be available every day, since being a small team there are days when we are out of the office, for photo sessions, meetings with the factory, etc.
In this case, we recommend that you write us an email with your query and we will respond within 24/48 business hours.
Contact us!
Chat
We have a live chat available in the right corner of the screen.
If we do not have an agent available when you write to us, we will receive an email and reply within 24/48 business hours.
Instagram
For general questions that don't require a rush, you can contact us on Instagram and we will respond as soon as possible.