LOTTERY
If your order exceeds €150, you will be entered into the DRAW for a personalized consultation + a €50 GIFT CARD *.
*To ensure the validity of your participation , the €150 must be the net total after returns. That is, if you make a purchase of €200 and return part of it, only the remaining amount after returns will be taken into account to calculate your eligibility in the draw*
*The €50 monthly amount is NOT cumulative to other months . If you do not use the €50 in one month, you will not be able to add it to the next month*
DO YOU HAVE QUESTIONS?
Contact us!
Our customer service is available from Monday to Friday from 10:00 a.m. to 2:00 p.m.
Remember to contact us only through one of the communication channels we have to speed up our response time and not saturate the service (Chat, Email, Instagram...). It is important that if you have already contacted us and we have not yet answered (be patient, we will) do not write again, otherwise the system will unify it and you will return to the beginning of the queue.
Communication channels
Email
This is the fastest way to respond, so if you have any problems, we recommend that you write to us by email.
Write to us at hola@muscaricollection.es and we will try to respond to you as soon as possible within a maximum period of 24/48 business hours .
If you do not receive a response within this period, please check your " Spam" inbox or "Promotions" folder as our email has probably been left there.
Phone
You can call +34 660 25 89 21 from Monday to Friday from 10:00 a.m. to 2:00 p.m.
This service will not be available every day, since being a small team there are days when we are out of the office, for photo sessions, meetings with the factory, etc.
In this case, we recommend that you write us an email with your query and we will respond within 24/48 business hours.
Contact us!
Chat
We have a live chat available in the right corner of the screen.
If we do not have an agent available when you write to us, we will receive an email and reply within 24/48 business hours.
Instagram
For general questions that don't require a rush, you can contact us on Instagram and we will respond as soon as possible.