Frequent questions
Shipping 24/48h
All orders placed before 1:00 p.m. are shipped on the same day they are placed.
(*) In special periods (Sales, Flash Sale, Black Friday, Outlet) order preparation times may be increased by 24 hours from the usual time indicated.
Returns
You have 15 calendar days to request a refund. If you miss this deadline, we give you an additional 30 days to request a gift card or exchange it for another product. Find all the information here.
Finance your purchases
Select Scalapay at the end of your payment method to make unexpected expenses more bearable.