Frequently asked questions
24/48h delivery
All orders placed before 1 p.m. are shipped on the same day they are placed.
(*) During special periods (Sales, Flash Sale, Black Friday, Outlet) order preparation times may be extended by 24 hours from the usual indicated time.
Returns
You have 15 calendar days to request a refund. If you miss this deadline, we allow an additional 30 days to request a gift card or exchange for another product. Find all the info here.
Finance your purchases
Select Scalapay at checkout to make unexpected expenses more manageable.